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Job Number: 193912
Job Title: Senior Contact Center Operations Manager
Industry/Specialization: BPO/Contact Center

Responsibilities

Manage first-line supervisors that supervise day-to-day operations for a team of associates handling customer care and/or technical support functions for our clients. Primary responsibility for coach training, development, and leadership to ensure associate service, quality, and contribution goals, financial, metric and associate satisfaction goals within the site are met. Provide leadership and management to associates; provide training and development of supervisory team. Coach and mentor team supervisors. Regularly conducts coach team meetings. Supervise multiple teams for one or more clients.

Requirements:

• Knowledge of contact center operations and customer support functions.
• Knowledge of technology and general business management.
• Ability to analyze processes, enact change, and think operationally and strategically to achieve business goals.
• Ability to execute with a sense of urgency.
• Four year college degree in Business Management/ Administration or equivalent combination of education and directly related experience.
• Four to eight year’s directly related experience including three or more years of supervisory and leadership experience.
• Demonstrated strong leadership skills with ability to manage large groups of people in a customer contact center environment. Strong verbal/ written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful associate, customer and client relationships.
• Ability to manage complex issues and satisfactory problem resolution. Time management skills with ability to multi task, organize, and prioritize.

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 182441
Job Title: Contact Center Operations Supervisor
Industry/Specialization: BPO/Contact Center

Responsibilities

Responsible for providing day to day support for private software clients that include installation of software, initial setup and other application and technical issues that may arise with loading software.

Meet contract minimums regarding cold calls, contact rates, and installations on a monthly basis. Look for opportunities to sell products and services and build a relationship clients profitable to our business, and create a foundation on which to sell additional products in the future.

In addition, work to develop contacts with Industry Consultants and other centers of influence that can be leveraged to close sales.

Requirements:

• Manage Operations Representatives & Operations Analyst
• Review customer related documents for completeness and regulatory compliance.
• Process changes, additions or requests related to customer accounts (such as activations, address changes, registration changes, account closures, document requests and upgrades to margin and option trading) using the appropriate systems or internal workflow process.
• Respond to related Operations and Customer Service inquiries within specified service levels.
• Consistently meet or exceed established quality and productivity goals.
• Effectively communicate any business environment issues or concerns to management.

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 101022
Job Title: Contact Center Workforce Supervisor
Industry/Specialization: BPO/Contact Center

Responsibilities:

• Support operations to meet budgeted objectives by regulating over-time, excused-time, vacations, trades, off-board and development time based on real-time staffing requirements.
• Maintain workflow, analyze data/tools and sound staffing decisions on a real-time basis.
• Heavy data entry to ensure payroll accuracy, reconciliation and efficient management of Agent resources.
• Analyze data and results to determine root cause for issues such as adherence, exception accuracy, discrepancies, etc. Assist in formulating action plans to facilitate continuous quality improvement.
• Research employees work hours and payroll discrepancies to promptly correct and reconcile with other reports to ensure accuracy in payroll.
• Coordinate the reporting and recording of computer, network, and facility problems, work with Helpdesk to troubleshoot as necessary.
• Determine staffing assignments during critical system failures, and assist in recovery actions.
• Produce daily/weekly reports related to hours worked by Agents using spreadsheet software.
• Responsible for supervising Real Time Analysts ensuring productivity and compliance to WF and Operations processes.
• Assist with file transfers to load data files.
• Act as a point of contact for all emergency situations as well as a liaison for all center personnel.
• Assist the Workforce Planner/Scheduler with decision making and/or processing of schedule and/or schedule change requests for agents.
• Support operational managers by correcting exception entries and pre-planning development time.
• Maintain file systems and storing of essential information.

Requirements:

• College Degree in any field.
• Required language(s): English
• Preferably Supervisor / 5 Yrs & Up Experienced Employees. Others or equivalent.
• Prior supervisory experience or previous call center support position highly recommended.
• Able to work rotational shifts with adherence to schedule is a must, including evenings, weekends and overtime as necessary.
• TCS/eWFM applications experience preferred.
• Must be detail oriented and possess good organizational skills.
• Must have effective written and oral communication skills and be able to maintain confidentiality.
• Must have excellent interpersonal skills and team oriented to work in a high stress environment.
• Able to handle multiple tasks and shifting priorities.
• Ability to travel between call center locations and other company sponsored events on a varying schedule.
• Ability to work on projects and meet deadlines.

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 131512
Job Title: Business Analytics Lead
Industry/Specialization: BPO/Contact Center

Responsibilities:

HR Business Analytics

• Develop and document operational and technical processes, functions, and procedures involving SAP human resources modules and develop appropriate solutions
• Perform functional configuration, modification and testing tasks involving SAP human resources modules
• Analyze operational problems involving SAP human resources modules and develop appropriate solutions
• Express concepts clearly and concisely both orally and in writing
• Document improvements in HR processes as a result of project studies and analyses
• Assist the Manager, HR Business Analytics in the preparation of reports and presentations for the organization

Advisory Services

• Analyze operational problems involving SAP human resources modules and develop appropriate solutions
• Recommend business solutions based on results gathered from SAP data
• Lead discussions in SAP human resources functionality as it relates to operational needs

Data Mining and Report Generation

• Generate analytical and non-routine reports required by the projects
• Create clear and comprehensive reports, instructions, and training materials (if needed)
• Work effectively and independently on assigned projects and meet established priorities and project schedules
• Assist in the Development of existing reports related to Human Resource data and information

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 200133
Job Title: Recruitment Supervisor
Industry/Specialization: BPO/Contact Center

Responsibilities:

• Serves as primary point of contact for documentations across all sites
• Understands and administers TP policies and develop action plan to bridge gaps
• Manage, coach, and develop team members
• Takes the lead in launching programs/initiatives assigned to him/her by the ARM
• Communicate updates to team members
• Ensure accuracy and reliability of all reports generated by the documentations team
• Ensure that SLAs are met
• Enforce and protect company policies
• Over-all management of the team (attendance, issues, etc.)

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree in Computer Science/Information Technology, Social Science/Sociology, Human Resource Management, Secretarial, Humanities/Liberal Arts, Psychology or equivalent.
• Required skill(s): MS Office (MS Excel, MS Powerpoint), Customer Service.
• At least 3 year(s) of working experience in the related field is required for this position.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Human Resources or equivalent. Job role in Management or Recruitment/Staffing.
• Results-Oriented
• Attention to detail, hardworking, responsible, and has a sense of urgency
• Aggressive, resourceful, and must have initiative
• Should be open to flexible schedule, willing to work long hours
• Should be able to perform other administrative duties as required

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 101441
Job Title: Materials Engineer
Industry/Specialization: Oil and Gas/Engineering

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree, Professional License (Passed Board/Bar/Professional License Exam), Engineering (Petroleum/Oil/Gas) or equivalent.
• At least 1 year(s) of working experience in the related field is required for this position.
• Preferably Supervisor / 5 Yrs & Up Experienced Employees specializing in Engineering – Oil/Gas or equivalent.
• Full-Time positions available.

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 101420
Job Title: Terminal Supervisor
Industry/Specialization: Oil and Gas/Engineering

Responsibilities

Responsible for the day-to-day operations for the tank farm, tank truck loading, third party depot withdrawals and vessel receiving and off-loading at the jetty. Will handle directly bulk fuel inventory and oil loss control.

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Engineering (Others) or equivalent.
• Supervisory experience on terminal operations & shipping/barging operations preferred
• Must have excellent interpersonal, communication & negotiation skills
• Has high regard to safety and environment
• Willing to work on different shifts of the day
• Must be analytical, pro-active, well-organized, flexible, & requires minimal supervision to follow through on work assignments
• Must have a clear demonstration of teamwork and posses the ability to introduce initiatives
• Proficient in MS Office applications & knowledgeable in SAP

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

Job Number: 139424
Job Title: Project / Mechanical Engineer
Industry/Specialization: Oil and Gas/Engineering

Requirements:

Engineering Project Management

Requirements:

• Candidate must possess at least a Bachelor’s/College Degree , Engineering (Mechanical) or equivalent.
• Required skill(s): AutoCad.
• Licensed Engineer an advantage but not required.
• At least 2 year(s) of working experience in the related field is required for this position.
• Well versed in various mechanical engineering practices and standards.
• Preferably 1-4 Yrs Experienced Employees specializing in Engineering – Oil/Gas or equivalent.
• Preferably with Professional Driver’s License.
• Full-Time positions available.
• Willing to work Mondays to Saturdays

Please submit your resume for consideration to jobs@pathtoasia.com along with the relevant job number.

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